Rates sentiment, extracts the specific complaint or praise
Reputation · 5 agents
Review Engine
installed in 72 hours.
One trigger fires when a job completes and sends the request at the moment you chose. A separate watcher polls your listings hourly, and when a review appears, three agents classify it, pull the job context, and draft a specific reply.
$2,500 install $400 a month after 30 days Cancel anytime
Jamie / reputation systemReview Engine
Live Trigger
Hourly watcher finds a new two-star Google review: "Tech was great but nobody called back about the follow-up part for a week." Pattern watcher: this is the third callback complaint in 60 days.
Output
Thank you for the honest review, and I am sorry about the week of silence on the part. That is on us, not on you. I have checked: the part arrived Friday, and our office will call you today to schedule. — Mike, owner
Held for approval because the rating was under four stars. Approved with one word changed. The recurrence flag put "parts callbacks" on the ops list.
5agents in the system
3run at the same time
3ways it fires itself
1approval gate you control
The agent graph.
This is what you are buying. Not one prompt in a loop: a trigger that fires without you, agents that run at the same time, a chain that only starts once they all report, and one gate where the work meets a person.
Goes off Two independent loops
Asking and answering are separate systems on separate clocks; neither waits for the other.
- Job completion event fires the asker
- Hourly poll of Google and Yelp fires the responder
- Month-end fires the scorecard
In parallel On a new review, three at once
Classification, context, and history are gathered concurrently before any reply is drafted.
Classifier Job matcher Finds which job this reviewer is talking about and what actually happened
Pattern watcher Checks whether this complaint has appeared before
In series Then, in order
A reply that does not know which job it is about is worse than no reply.
Responder Drafts a specific reply in your voice, referencing the real job
Asker On the other loop, sends the review request at your chosen delay after completion
Approval gate Where it meets you
Requests are safe to automate. Public replies are not, especially the bad ones.
- Auto-send: review requests after completed jobs
- One-tap approval: every public reply
- Escalate first: anything under four stars, with a suggested de-escalation and the recurrence flag
Hands off Then it reports
The pattern watcher is what turns reviews into an operations signal instead of a vanity metric.
- Monthly scorecard: volume, rating, response time
- Recurring-complaint list for your ops meeting
- Flags any job type whose reviews are trending down
What fires it.
- A job is marked complete
- The hourly listing watcher finds a new review
- Month-end scorecard schedule
Your tools, not ours.
- Job completion from your invoice tool, calendar, or a CSV
- Google Business Profile
- Yelp
- SMS or email
Where it stops and asks.
Requests auto-send. Every public reply waits for your one-tap approval. Anything under four stars is escalated to you first with a suggested response and a note on whether the same complaint has appeared before.
Best for
- Home services
- Clinics
- Restaurants and hospitality
- Auto shops
- Salons
Illustrative review-volume math
The arithmetic, labeled as a scenario.
Every number here is illustrative. On kickoff we replace it with your inquiry volume, quote value, list size, or ticket count, and the system reports observed results after that.
- Formula
- 60 jobs a month × 20% review rate
12 new reviews a month, 144 a yearYour completion volume and customer mix decide the actual rate.
What you receive.
- Request timing rules
- Hourly listing watcher
- Reply voice guide
- Approval desk
- Monthly scorecard and recurring-complaint list
$2,500
- 90-minute kickoff: accounts, voice, rules, and approval boundaries
- Triggers wired to your forms, inbox, calendar, and tools
- Every agent in the topology configured on your real history
- A dry run on past cases before anything reaches a customer
- An approval desk you can run from your phone
- Live within 72 hours of kickoff
$400 after 30 days
- Hosting, scheduling, and the trigger watchers, 24/7
- Claude usage up to 1,000 agent runs a month
- Rule, prompt, and routing changes whenever you ask
- A 30-minute tuning call every month
- Weekly report: what ran, what it decided, what it escalated
- Cancel anytime; the bots run to the end of the paid month
It hands off to these.
Bots chain. Review Engine finishes its run by handing the result to the next system, so one trigger can carry a customer from first contact to a paid, reviewed job with no one retyping anything.
InstalledReview Engine
ThenWin-Back BotA monthly cadence that segments your own customer history and builds approval-ready batches while you sleep.
ThenQuote ChaserA scheduler that wakes on its own clock and runs a three-stage chase until every quote is won or lost.
Fleet of 3$6,000 install, then $900 a monthThree chained systems installed together. Saves $1,500 up front and $300 a month against three separate installs.
Questions about Review Engine
Plain answers.
Does it gate reviews?
No. Everyone who completes a job gets the same request. Gating violates platform rules and we will not configure it.
Can it reply automatically?
It can for five-star reviews if you want. We recommend keeping the one-tap approval; it takes seconds and keeps you in the loop.
What does the pattern watcher actually catch?
The same complaint from different customers. One person mentioning slow callbacks is noise; three in two months is a process problem, and you find out from the ops list rather than the rating.
Install Review Engine
Buy the system.
Keep the desk.
One install for one business. The managed desk starts after 30 days, so the first month has one job: prove this system deserves to stay.
Today$2,500installation
thenAfter 30 days$400per month · cancel anytime
- Live within 72 hours of kickoff
- All 5 agents tuned on your history
- Triggers wired to your tools
- Approval desk on your phone
- Monthly tuning call
- Direct founder support